KINDERMATE: RETURN AND EXCHANGE POLICY
Kindermate always offer easy returns and exchange policy, which gives you an option to return or exchange items purchased from Kindermate Website within 7 days from reciept of the product. We only ask that you don’t use the product and preserve its original condition, tags, and packaging, please take adequate measure to preserve its condition. For return of an product kindly pack the items securely to prevent any loss or damage during transit. For all returns, we recommend to take all adequate measures to pack it securely so that no loss/ damage happens to the product in transit.
For Return/ Exchange of item of value below INR 1000, the customer has to Self-Ship the product at Kindermate Warehouse Address Morbi (Gujarat). (Return Shipping charges bear by customer)
In Automatic baby cradle kit, we give you a six months warranty only for its circuit from the date of billing (not for adaptor or other parts of kit). If you have an issue regarding it, We just request you to intimate the Team. Kindermate will make sure that your queries are resolved at priority. In case of major problem our team will let you know after the conversation, so send the kit back to the Kindermate Warehouse Address. (Return Shipping charge bear by coustomer). After solving the problem and quality checking, Kindermate will send it back to you free of cost
Self-Ship: If our Logistics Partner don’t offer a pick up at your location. In such cases, customer has to Self-Ship the product to us and after receipt and verification of the product, refund process will be initiated.
Below are two ways to return the product to us:
Pick up: In most locations, our Logistics partner offers pick up service. You will see a pickup option when you submit a return request. (Not-Eligible for item below INR 1000)
Self-Ship: If our Logistics Partner don’t offer a pick up at your location. In such cases, customer has to Self-Ship the product to us and after receipt and verification of the product, refund process will be initiated.
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to use a reliable courier service.
If the return product does not pass the Quality Check (Any damage, Missing part, used or washed product or any other issue) we shall ship it back to you, and customer will be charged for shipment. If you choose to exchange the item for reason of mismatch of product, size or receipt of a defective item, you will be provided with a replacement of the item.
If pick up the product is not available from your location by our courier partner, self-shipment of the product to our warehouse will be required.
The following EXCEPTIONS and RULES apply to this Policy:
The products are dispatched after proper Quality Checks with proper packaging, however, if the customer receives it in any kind of damaged or defective form or any other issue in the product, Kindermate will offer complete replacement free of cost. We just request you to intimate the Team within 7 days of receiving the product. Kindermate will make sure that your queries are resolved at priority. (This product can only be replaced ) Kindermate will not be liable for the different products returned by buyer’s mistake, Kindermate would not be accountable for it. Kindermate also will not be liable for misplacement of returned product by buyer’s mistake and Kindermate is not responsible for its delivery back to the buyer.
REFUND:
Once we receive the returned product our team will do a Quality Check. The refund will be given after deducting token amount initiated once it passes Quality Check. If we find any issues in the Quality Check such as any damage, missing part, used and washed product or any other issue, the product will be shipped back to you, and the customer will be charged for the shipment.